Broken Ac
The home was as described and offered the space we hoped to have for a family reunion. Unfortunately the AC on the main level (kitchen, dining room, living room and one bedromm) was broken. That level was at 84 degrees when we checked in. We called immediately and were told they would try to get someone out to fix it. We think someone came, but the AC was the same. I called on day two and someone came to look. On day three when it was still over 84 degrees, a maintenance man told me the hoped the AC would work and they installed a temporary window unit before we arrived, but apparently they needed a part for the AC and the ETA on the part was unknown. This was now day 3 of a 5 day (4 night trip). It was too late for us to move. Our complaint is that the AC was broken, the landlord knew it but did not offer us a different home before we arrived. I requested a 1/3 refund since we could not use 1/3 of the home, they gave us 10% refund, which was not sufficient. The house was great, except we could not use 1/3 of it due to the AC being broken before we arrived.