Feedback On The Cabin
Arrived at the cabin a the door was wide open. Waited 20/30 mins on the maintenance man to come look around. Finally get in the cabin a there are nants everywhere. Could use more lights outside
Gatlinburg, TN, United States
scenic creek
Enjoy the sounds of the creek next to your cabin just 15 minutes from town and near the Arts and Crafts Community. Fire pit, Hot tub.
Gatlinburg, TN, United States
3.5
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Cabin
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wifi_label
no_pets_label
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about_this_rental_title
check_in_time_label 3:00 PM
check_out_time_label 10:00 AM
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no_pets_label
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description_title
Welcome to Scenic Cree - a cozy retreat surrounded by nature, complete with a lively creek and your own private fire pit. There's a porch swing, too!
Spacious enough to sleep up to 8 guests, the cabin features 2,000 square feet of inviting living sp...
common:amenities_title
books available
cable satellite
carbon monoxide-detector
central air
child friendly
code lock
coffee maker
convenience
dining area
dishes silverware
dishwasher
dvd player
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availability_title
March 2026
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April 2026
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host_cancellation_policy_subtitle
If you cancel your reservation 15 or more days prior to your arrival date a voucher for a future stay will be issued by host in the amount of the deposit less the reservation fee for use for a future stay within 365 days of the date of cancellation. If you cancel your reservation 14 days or less prior to arrival you will be responsible for the full reservation amount (you will forfeit the full deposit amount and the non-refundable reservation fee, and shall be responsible for the remaining rent amount and all other applicable charges associated with the reservation). Only the Guest named on the Agreement may cancel a reservation and cancellations must be made by phone call to Hosts Office. Plans can be changed before 14 days prior to the scheduled check in with no penalty. No changes are permitted within 14 days of check in.
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common:review.title
Cleaning Issues
My family rented Scenic Creek cabin in Gatlinburg. We arrived after dark to find that the light bulb outside the door was burned out so it was difficult to see to unload up and down the stairs
Once inside, we found that the cabin had not been fully cleaned after the previous inhabitants. The microwave was disgusting and covered in marinara sauce inside and on the keypad. There was a chunk of pineapple lying in the kitchen floor and an Oreo cookie shoved inside the floor-vent in the dinning room.
My 7 year old laid down on the upstairs couch only to find someone’s false eyelash attached to his skin (we would later discover it’s twin upstairs as well).
My wife and I bought supplies and proceeded to clean the kitchen and cabin ourselves since we were going to be there for a week.
I reached out that very evening to alert them of the issue by sending pictures to the number they were texting us information from and received this response “We most certainly apologize as this is not of our standards and we have received them for our cleaners to review, thank you very much.”
I was called the next morning by a customer service representative who was completely unaware that any of this transpired the previous evening. She even informed me that, despite indications to the contrary, none of my pictures would go through to the number I sent them to.
She opened a “task” (559885) which allowed me to upload all of the photos. Due to the fact that we spent the first evening cleaning our cabin and replacing lightbulbs so that no one fell down the stairs, I requested a refund for that evening (we booked for six nights) since we spent our time cleaning rather than relaxing.
They refused my request and offered to refund a smaller amount by citing that the cleaning fee was $95. I appealed citing the fact that we had to purchase supplies and spend our evening cleaning but was denied.
Once inside, we found that the cabin had not been fully cleaned after the previous inhabitants. The microwave was disgusting and covered in marinara sauce inside and on the keypad. There was a chunk of pineapple lying in the kitchen floor and an Oreo cookie shoved inside the floor-vent in the dinning room.
My 7 year old laid down on the upstairs couch only to find someone’s false eyelash attached to his skin (we would later discover it’s twin upstairs as well).
My wife and I bought supplies and proceeded to clean the kitchen and cabin ourselves since we were going to be there for a week.
I reached out that very evening to alert them of the issue by sending pictures to the number they were texting us information from and received this response “We most certainly apologize as this is not of our standards and we have received them for our cleaners to review, thank you very much.”
I was called the next morning by a customer service representative who was completely unaware that any of this transpired the previous evening. She even informed me that, despite indications to the contrary, none of my pictures would go through to the number I sent them to.
She opened a “task” (559885) which allowed me to upload all of the photos. Due to the fact that we spent the first evening cleaning our cabin and replacing lightbulbs so that no one fell down the stairs, I requested a refund for that evening (we booked for six nights) since we spent our time cleaning rather than relaxing.
They refused my request and offered to refund a smaller amount by citing that the cleaning fee was $95. I appealed citing the fact that we had to purchase supplies and spend our evening cleaning but was denied.