the poplars at bearwallow mountain | two combined lodges| pavilion for weddings and events

Host Cancellation Policy

Our cancellation policy works in three phases: Phase 1: Cancellations that are made more than ninety-one (91) days prior to the arrival date will be eligible for a full refund, less the processing fee, a $350. 00 service charge and the Travel Insurance Premium (if purchased). Phase 2: Cancellations or changes that result in a shortened stay, that are made within ninety (90) to sixty-one (61) days of the arrival date, forfeit the initial 50% payment. Phase 3: Cancellations or changes that result in a shortened stay, made within sixty (60) days of the arrival date will forfeit all payments, except cleaning fees and applicable taxes. Early departure does not warrant a refund of rent*. *Email constitutes effective written notice and is governed by the timestamp of email receipt