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Gatlinburg, TN, United States

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Stairway to Heaven

Free Tickets | Gather the whole family and more in this sprawling 9 bedroom lodge, sleeping 28. 2 hot tubs, fantastic views and easy to access with no steep or windy roads with plenty of parking for church/tour buses. Welcome to "Stairway to Heaven"!
Gatlinburg, TN, United States
Cabin
Sleeps 28
9 Bedrooms
7.5 Baths
Wifi
No Pets
Nightly
rate
$676.2 Per Night
Enter dates to check availability

About this rental

Check-in Time: 4:00 PM
Check-out Time: 10:00 AM
Non-smoking
No Pets
Must be 23+ years old
No parties or events

Description

You must be 23 years old. Name on reservation must match name on the credit card. Identity verification required. Booking party must be present at check-in. Third-party app required for check-in. To enhance your vacation experience Bear Tracts is p...

Amenities

child friendly
dishwasher
hot tub
kitchen
wifi
television
central air
washer dryer
hair dryer
linens provided
parking included
towels linens

Location

Availability

May 2025
Su
Mo
Tu
We
Th
Fr
Sa
27
28
29
30
1
2
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27
28
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31
June 2025
Su
Mo
Tu
We
Th
Fr
Sa
1
2
3
4
5
6
7
8
9
10
11
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28
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30
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5

Host Policies

Host Cancellation Policy

This host gives 100% refunds of booking deposits within 48 hours of booking, or if cancelled more than 60 days prior to arrival. A 50% refund is given for cancellations greater than 30 days prior to arrival.All deposits are forfeited if cancelled less than 30 days prior to arrival unless property can be rebooked.

HikingintheSmokys.com Service Fee Cancellation Policy

If you choose to cancel or not use your reservation, the HikingintheSmokys.com Service Fee is always non-refundable.

Reviews

Nicholas S. Noblesville, IN
4 out of 5

Great Trip, With Just A Few Bumps

The property was very spacious and plenty of room for everyone to spreadout. The property was clean, but I had to drop from 5 stars to 4 because of cockroaches in the kitchen. We didnt use the toaster after two climbed out of it. The Race car game didnt work and when reported they said they would have to call a game repair place, so we never got to enjoy that.
Mona G. HOPKINSVILLE, KY
4 out of 5

Stairway To Heaven

The rental was okay but need more secured exit doors. A big strong bear could knock the doors down Encounted 2 bears on the property
Sophia B. Morrisville, NC
3 out of 5

Stairway To Heaven

Overall stay was good. There were cleaning and maintenance issues. Dirty/ moldy shower curtain. Two tubs clogged and not draining properly. A dead love bug in my bed. Maintenance was sent over, but what disappointment me most is the agency's owner, April said that she wasn't aware of these issues. After my stay I found a review addressing those same issues and they responded to the review. Only if they buckle down on maintenance and cleaning, I would recommend this place.
Morgan M. Kingston, TN
2 out of 5

Family Stay

Thursday evening after our check in we noticed the air on the 3rd floor was not working. Called the maintenance line and had to leave a message. At 9:30 the next morning we had to call them back as we still hadn't heard from them. A rude man was sent out and treated as we didn't know how to set a theromstate. It still wasn't fixed we called again and were told a HVAC company would be out at 4. They worked until around 5ish. Once they left the temp upstairs went up over 85 degrees. We had to fight with maintenance to get someone to come back out. My family was in Gatlinburg for a marathon in memory of my brother. Who was killed in action. The opening g ceremony was on Friday evening while we were having to fight maintenance to believe us that the air unit still wasn't working. They finally sent someone back out but that wasn't until almost 8 at night. It was finally fixed with this third visit which ended after 9 o clock at night. We were in town for a little over 48 hours and 24 of it was spent dealing with the maintenance department and air unit. There were also cockroaches in the kitchen. The house had several activities that everyone could enjoy however the maintance issues with the property made all the positives be negated. It isn't that something happened, I can handle that it is how the maintained department handled the issue that everyone has a complaint with.
Verified Guest Hampton, GA
2 out of 5

Nice But Not As Nice As It Could Be.

Let me start with the positive, the communication is great. The owners did a great job communicating from start to finish. I appreciate that.

Now, the not so good;
1. I paid extra to enter earlier than 4pm so that housekeeping could clean. Well, I had to wash my bed linen because there was a HUGE white stain on the quilt that looked like what could have been bodily liquids from the previous guests.
2. There was hair in the tubs and sinks at check in.
3. The toilets had old feces in them where it looked as if someone had diarrhea and the toilet was left unclean. I didn't sit on any toilet seats because I was afraid to.
4. There were cigarette butts everywhere. The house smelled like smoke.
5. The shower curtains need to be changed. The bottom of them have black spots and are worn out.
6. Some of the blinds are broken.
7. The bar chairs wobbled. We were afraid to sit in them.
8. The refrigerator has lots of missing door storage, there's huge dents in them and the shelving needs to be renewed.

Overall, I think the owners need to do a walk thru and not trust whomever is hired to maintain and clean this property. It's not up to par due to the negligence of upkeep.
Chuck Y. Winona Lake, IN
1 out of 5

Wonderful

My wife and I decided to honor our Bible believing family - 6 kids, 5 spouses, and 12 of our 21 grandchildren with a reunion vacation. Findind Stairway to Heaven was divinely inspired.

And our trip was fantastic!!!! - Locztion, cabin quality, and interaction with the owners.