Terrible service/ hot tub broken
Arrived and immediately checked the hot tub, knowing they typically clean/ empty and refill after each stay. The temp was 53. Waited an hour and checked again. Hot tub not working. Called customer service and the first woman was kind and tried to help. However, it didn’t work. They said we would get a call back and a tech would be sent out, but we didn’t. Called again 4/5 hours later and left a message for after hours support. No call, still. Next day, waited a few hours to see if we’d get a call, nothing. So, I called again and got a rude woman who wasn’t helpful. Tech called an hour later... didn’t come out but said the heating coil must be messed up. The hot tub only heated up to 60 overnight. Service was terrible. Fireplace wouldn’t stay on longer than 10 min. Toilet paper felt like sandpaper. Overall, 1200$ for 2 nights with nothing to do and no help. Wouldn’t book again. This is the first time I have had an issue out of the 15+ times I have rented other cabins in the smokies. Also, we were offered no accommodation for the inconvenience. Double think this stay.