The sauna didn't work at all and the dishwasher didn't work when we left. Could use a little updating considering the cost per night and comparing it with other cabins in the gatlinburg area that we have stayed in. Liked the resort and the area.

The reason I gave a 3 for property cleanliness was because on the 1st day we were there I had on white socks and the bottoms of them were brown by the time I left to go somewhere from how dirty the floors/carpet were. I gave a 3 for location because I specifically asked that the cabin did not face other cabins or roads and this cabin had both. I gave a 3 for general condition because according the website it was to have 8 rocking chairs and it only had 4 rocking chairs and 4 regular chairs and they were falling apart. The rocking chairs are a big part of our vacation because we spend a lot of time on the deck while there.

The overall location of the cabin was good.The cabin is big and beautiful. The biggest desopointment was the lack of air hockey table. The website clearly stated that this cabin had an air hockey table. We choose this cabin because it was suppose to have the table. Our son was very upset! When my husband called they just said, oh yeah it used to have a table. We would not have choose to stay in the cabin if we would have known that the table was gone!!The pool table had a huge stain of some sort in the middle of it. It looked gross!The theater room was something the kids were so excited to use! The reclining chairs did not fully recline.The projector overheated because the filter was full? So we had to wait for someone to come out to fix it,which they did finally end up coming out.The property was very dusty,the master bathroom had a dirty toliet,an almost empty roll of toliet paper with no spare roll, and chewed up gum laying on floor when we arrived.The basement bathroom had an exposed tack strip that my husband stepped on. None of the tvs in the unit had remotes to go with them. They were randomly placed all over the house.When he called they did come out and fix it.The cabin is showing wear and is in need of some interior decorating. The master bedroom has a leather comforter. We really wondered if it had ever been washed.

Needs more pots, pans, etc. I do all the cooking on these trips & had to improvise or wash bowls in order to prep a meal. Didn't even have a cookie sheet or pizza pan. Need teaspoons. Lower level carpet had big stain in front of bar area. One of the theater chairs (back row against the wall) is in bad shape. Also, projector fan makes so much noise that the volume had to be turned up so loud it gave you a headache. Hard to enjoy a movie. The lower level bedroom is hard to regulate the temp with the current HVAC system. Either too cold or too hot following the posted guidelines.

theater system didn't work but was fixed promptly. heat inadequate on bottom floor even after maintenance fixed.

we paid more for this cabin than the one from Eden Crest last year. The bedspreads were very dirty.Mold on one of them. The basement had a very bad odor. No blankets on beds and had to request more blankets and not enough towels either.