Great Stay - A Few Concerns
As usual, Elk Springs Resorts provided a great stay for our annual trip to the Smokies. We had stayed in a different cabin two previous years and decided to try this one. The location and scenery were great, and the three-level floor plan is very nice. The home theater was a nice amenity that unfortunately we did not have much time to utilize, due to the great weather we had during our stay. Customer service was excellent as usual.However, there were a few concerns with this cabin that we had not experienced previously. Overall, the cabin was a little more dusty than we would have expected. Blinds and windowsills had heavy amounts of dust, which you would not expect in a cabin that was occupied frequently. The most unpleasant thing, however, were the conditions of the cookware. Several pots and pans had heavy amounts of grease and foodstuffs left on them from previous guests. It was obvious that these items had not been cleaned/washed prior to another guest checking out--they had evidently been placed back in the cabinets dirty, which is unacceptable considering the readily available dishwasher. Ordinarily, one would expect items such as this to be checked by Elk Springs staff prior to another guest checking in. However, I would consider this a minor disappointment.All in all, we were satisfactorily pleased with our stay and will likely return next year, if not sooner.
