Another trip to the mountains
We have been going to Pigeon Forge area for 20+ years not. We have used Eden Crest for cabins for most of our trips. This was our second time to rent Cedar Falls #8 in 3 months. We enjoy the cabin and its location. Easy to get to and from cabin location to town. Plenty of space for everyone to relax. Kitchen well supplied for cooking.Now the not so good, as I stated we stayed there in Sept 2018. Due to a hurricane, we had to make a last minute change of plans and ended up at this cabin. We enjoy the cabin except for the problem with the refrigerator’s automatic icemaker. It had malfunctioned and water had frozen to it and causing the door to the freezer section to drag (actually frozen shut). In addition, Icemaker did not work so we had to buy ice for our stay. Not a big deal. We lived with the no ice issue for this trip and during checkout, I reported it to Eden Crest rep. that the icemaker had malfunctioned so it could be repaired. So one would think after three 3 months, this item would have been repaired. However, we again had no ice and a frozen freeze door. You would also think that inspection person would have noted that the freezer section door and icemaker were frozen when they inspect the unit before each rental. It’s a shame that we pay good money and I know this is not a big deal but you would think that Eden crest would make the owner repair this or drop them from their rental program for failure to repair there equipment. I again, at checkout, let Eden Crest know about the issue and was told “OK”. We are planning another trip in a couple of weeks with our extended family but probably will look else were for cabins.
