Birthday vacation saved and made heavenly!
My previous experience with Eden Crest was a wonderful pleasant experience for my family and I for our first time visiting Gatlinburg and the surrounding areas. We enjoyed ourselves so much that we decided to return this year for our annual family vacation/My birthday celebration. However when making our plans for returning this year there properties had been rented out for the location we had previously stayed. We decided to go with another rental company worst decision we ever made. When we made it to the property it was early in the morning. I attempted to access the property in a rental car. I wasn't able to. Upon coming down the bottom of the car scraped the street. I was very upset about this. We were unable to access, get comfortable, or lay our heads down in a cabin we had paid for due to not being able to access the property. We ended up having to get a hotel room. Having to pay for the night in the room out of pocket. We woke later that day and contacted this rental company. They gave the information to another location for which we were still unable to access. We called the company to ask for our money because we were unable to stay at the property and wanted to go with Eden Crest. They kept giving us the run around. We called Eden Crest rental properties told them everything we had gone through they immediately got on it with trying to find us something. They found us a beautiful property, for way lesser than what we had paid the other rental company, and it they assisted us because we had gone through **** with the other rental company!