We had a wonderful time in serendipity vacation rental in smoky mountains. The house was very clean, well placed and fully equipped. Getting to there was easy and entering the house secured. The call center was very helpful and friendly. Overall we had great time.

We had a very good time at the cabin and loved the pool table and arcade games. The pool game went well into the night and the women made a comeback! The beds slept well and had everything we needed. Will plan to use again !!!!

The house is exactly as the pictures show. It was very cute - especially as it was decorated for Christmas.

The cabin was clean and view beautiful. Everything was great except the bed mattress could have been a little more comfortable. I thought the office was in the area with the cabins and had already been in town so did not get to the office. Checked out via mobile so that was very convenient.

My wife and I had a great time at Sugar Shack. As always, this cabin rental through Eden Crest was top notch and was exactly as advertised. The cabin had great views of the mountains and was very quiet and peaceful.

The address information for the cabin was incorrect in both the Eden Crest app and in the emails sent from Eden Crest. It wasn't a huge deal though because the correct cabin was located next door and the person from Eden Crest was very helpful on the phone. The wireless info for the cabin (name and password) was also incorrect in the app/emails but again it wasn't a big deal because the correct information was easily located on the modem which was easily located in the bedroom. There was no formal check in process. A code to unlock the front door was texted to my phone right at 4:00 which was insanely convenient. Checking out was a breeze, all I had to do was click on a link that was emailed to me. The cabin was very beautiful and matched the pictures online. The cabin is located in a gated community which was a nice surprise. Even though the cabins are located close to one another it still felt very private. Everything in the cabin worked perfectly. We took full advantage of the kitchen which had a very nice fridge and was fully stocked with cookware, plates, utensils, dishwasher etc... The hot tub on the back deck was definitely a highlight. We had a beautiful view from the back deck, it was lovely to see all the cabins lit up at night and the mountains first thing in the morning. The gas grill was awesome, we cooked out a lot. The jetted bathtub was incredible, very big and worked well. The cabin was stocked with an ample amount of towels for two people for two nights which was great! The cabin is only 3 miles or so from the main strip in Pigeon Forge, a perfect distance to feel close to activities and at the same time the cabin had that secluded smoky mountain feel. The cabin was beautifully decorated. We stayed 1/8 - 1/10 and there were still two Christmas trees up which was a lovely surprise. The cabin featured two fireplaces, one in the bedroom and one in the living room. Overall we were extremely happy with the cabin and cannot wait to return.